Errors Downloading PDF Files

Make sure you have a PDF reader

Most downloads are in PDF format so you will need a PDF viewer to read them. If you are unable to open the forms, click the 'Get Acrobat Reader' logo to download a free copy of Adobe PDF Reader. Download a free PDF viewer

Is your Internet Explorer blocking the files?

Some versions of Microsoft Internet Explorer restrict access to downloadable files. If you cannot download the file you require, look for a yellow alert bar beneath the menus, right click this bar with your mouse and click on the 'Allow Blocked Content' option from the new menu that appears. The image below shows how this may look on your screen.

Please note although we do virus check documents on this site, you should always check anything you download for viruses before you open the file.

IE Blocked Content Screen Dump

What else can I do?

If you are still unable to access the document please get in touch as we can email, post or fax you the file you require.
Phone: (+64) 03 443 4085 - option 2
Our current office hours are Monday, Tuesday and Thursday - 9am to 3pm.